Toys R Us Jobs & Careers – Application, How to Apply, Requirements & Interview Tips
Last Updated: September 20th, 2019 by
If you love helping children find their favorite toys and helping adults pick out the right gift for their child, then get ready to fill out and submit your Toys R Us job application today.
Toys R Us is considered the world’s leading retailer that is dedicated to baby and toddler products. The company also owns Babies R Us, which is focused more towards children under the age of two.
Throughout the US and Puerto Rico, there are 863 stores and an additional 245 stores in 38 different countries throughout the world.
The company has a strong online presence as well and they sell many of their products through their e-commerce store.
Toys R Us employs roughly 66,000 employees throughout the world and you may find yourself working as a sales associate or managing employees as a store manager. All positions provide you with the skills you need to move up in the company and create a career with the company.
If you want to work in a retail setting where you can watch kids’ eyes light up when they pick up their favorite toy, then a position at Toys R Us may be right for you.
To apply for employment at Toys R Us, the most commonly used method is through their online application system.
- Minimum Age Requirement: To work at Toys R Us, the minimum age requirement is 16 years old.
- Hours of Operation: Toys R Us is open Monday – Saturday from 10:00 am until 9:00 pm and on Sunday from 10:00 am until 7:00 pm.
- Methods to Apply: Interested applicants can apply to Toys R Us by submitting an online application through the Toys R Us application wizard system.
Searching for an Open Position
To search for an open position at Toys R Us, you will need to visit the job openings page. From here, you can enter in your location or any keyword that you want to search by.
Once you enter in your criteria, you will be shown all open positions that fit the criteria. To view information about the position, simply click on the job title.
Applying for a Job
To apply for a position, simply click on the job title of interest and then click on the “apply online” button.
From here, you will need to create an account. The first section asks for you to upload a resume and cover letter.
The next step involves entering in your personal information including your desired salary, whether you have been employed by Toys R Us before, and if you are able to work within the US.
You will then be prompted to enter in your availability along with what shifts you are willing to work, specific times you can work, and whether you want to work full-time or part-time.
The next part includes your work history and then your work experience. After that, you will need to answer some pre-qualification questions including how old you are, if you will undergo a criminal background check, and similar.
The final sections include signing some disclosures and then signing and submitting your application.
Create a Resume
You want to always have a resume on hand. If you do not have one, start working on creating one now. You can make a resume in your Word processor and you will find it is quite easy, especially if you use a template.
Your resume is one of the first impressions your future employer will receive of you, so make sure your resume is of quality.
Be Mindful of Your Salary
The application asks you to enter in your desired salary amount. You should enter in a reasonable amount by looking at the average pay rate for the position you are applying to.
You do not want to write in a salary that is too high as the company may not even contact you for an interview.
Your Availability is Important
Since Toys R Us is a retailer, it is important that you are willing to work weekends, holidays, and overtime. If you are not able to work these shifts, you may find it harder to get hired by the company.
Should You Follow Up?
You can follow up on a submitted application by logging back into the account you created when you initially applied. You can view the status of the application and all communications in regards to the application will be emailed to you.
In addition, you can call the individual store you applied to and ask to speak with the hiring manager. You always want to give the hiring manager a couple of days to look over your application.
When you do call in, ask to speak directly with the hiring manager. If he or she is unavailable, ask when a better time to call back would be.
Toys R Us hires both entry-level and management employees to help operate the individual stores. The company is always looking for smiling faces to work within their stores and you may find yourself operating the store as a manager or providing quality service as a team member.
- Sales Team Member (Floor) – The Sales Team Member on the Floor is responsible for being visible, greeting customers, and helping customers find the products they are looking for. As a Sales Team Member on the Floor, you can expect to make between $8 and $9 per hour.
- Sales Team Member (Cashier) – The Sales Team Member Cashier is responsible for checking customers out and providing exceptional customer service. As a Sales Team Member Cashier, you can expect to make between $8 and $10 per hour.
- Stocker – The Stocker is responsible for keeping the shelves in the store stocked at all times. He or she will need to display products according to Toys R Us policy. As a Stocker, you can expect to make between $8 and $10 per hour.
- Customer Service Representative – The Customer Service Representative is responsible for helping customers and processing all returns and exchanges. As a Customer Service Representative, you can expect to make between $8 and $10 per hour.
- Department Supervisor – The Department Supervisor is responsible for overseeing his or her department and providing updates and feedback as how to improve. As a Department Supervisor, you can expect to make between $13 and $16 per hour.
- Assistant Store Manager – The Assistant Store Manager is responsible for making sure the point of sale system stays operable. He or she will oversee the store employees as well. As an Assistant Manager, you can expect to make between $40,000 and $55,000 per year.
- Store Manager – The Store Manager is responsible for making decisions about the store, setting goals, minimizing costs, and maximizing profits. As a Store Manager, you can expect to make between $60,000 and $80,000 per year.
Toys R Us hires employees to work in a variety of entry-level positions throughout their 863 stores in the US and in Puerto Rico.
Each entry-level position is important and you will have face-to-face interaction with customers almost 100 percent of the time.
As you gain experience in your entry-level role, you can eventually move up into leadership positions.
Sales Team Member (Floor)
The Sales Team Member on the Floor is responsible for helping customers find products while also ensuring shelves look nice and have product on them.
In this role, you will take items back to the shelf, perform price checks, and collect carts to ensure customers are always able to have one.
You will greet customers and work quickly to address any customer problems or concerns.
Sales Team Member (Cashier)
The Sales Team Member Cashier is responsible for operating the cash register and helping customers check out of the store. He or she will handle all monetary transactions including credit card purchases and the exchange of cash.
The Sales Team Member Cashier will also help on the sales floor when needed and provide superior customer service. He or she will also ask customers if they want to join the rewards program and assist them in signing up.
The Stocker is responsible for keeping the shelves in the store stocked and full of product at all times. He or she will remove empty cardboard and take it into the backroom to be recycled.
The Stocker will bring out new product and replenish any items that are sold out. It is the responsibility of the Stocker to make products on the shelf look nice and report any damage to products.
Customer Service Representative
The Customer Service Representative is focused on the customer experience. He or she will talk to customers, address their concerns, process returns and exchanges, and also help customers find the items they need.
In this role, you must have strong customer service skills. When the store is busy, you will help Sales Team Members out by processing transactions and more.
Toys R Us hires employees to work in seasonal positions during the busiest times of the year. Sometimes, these seasonal positions turn into permanent positions depending on the employees’ performance.
The seasonal positions are just as important as any other position in the store and you can expect to be working in a fast paced environment.
Seasonal Sales Team Member
The Seasonal Sales Team Member will help throughout the store and provide additional support to all employees. You may operate a cash register one night and then work on the sales floor the next night.
You will help customers find the products they need while delivering superior customer service. As a Seasonal Sales Team Member, you can expect to make between
$8 and $10 per hour
Seasonal Stock Crew
The Seasonal Stock Crew is responsible for working to ensure all of the shelves are stocked at all times. He or she will bring in new products, stock end caps, and create central toy displays to showcase toys.
The Seasonal Stock Crew will also remove empty cardboard cases and replace them with new product to sell. As a Seasonal Stock Crew member, you can expect to make between
$8 and $10 per hour
These management positions will allow you to step into a leadership role and take on more responsibilities. Employees who work full-time are offered benefits from Toys R Us.
The Department Supervisor is responsible for delivering quality customer service in their assigned department. He or she will provide feedback to the Assistant Manager on how to better improve the individual department itself.
The Department Supervisor will also train his or her employees on all merchandising standards and more.
Assistant Store Manager
The Assistant Store Manager is responsible for maintaining the point of sale system to ensure accuracy. He or she will address any pricing concerns within the system as well.
In this role, you will oversee all of the store’s shipment receiving and handle customer complaints when needed.
The Assistant Manager should be a leader and be able to encourage his or her team to meet goals that have been assigned to them.
The Store Manager is responsible for making sure the company’s mission and values are always front and center. He or she will need to make sure all employees are following the company’s policies and procedures.
The Store Manager will also handle and manage all financial aspects of the company from sales to profitability and more. In addition, you will drive sales and improve in ways to help the store become more successful.
When you go through the interview process, you want to be sure that you are fully prepared. Below, we will go over some tips to help you out.
How Well Do You Know Our Products?
It is important that you know the Toys R Us products so that you can help customers find the things they need. If you are unsure of the products, take some time to sit down and learn about them before your interview so that you can let the interviewer know where you stand.
Can You Work in a Team Environment?
Toys R Us is a team environment and you will likely be asked if you are able to work in a team. It is important that you are open to this and you should let your interviewer know whether or not you can.
Your interviewer may even ask you when the last time you worked in a team environment was.
What is a Challenging Life Issue You Overcame?
There is no right or wrong answer to this question, but the interviewer wants to know if you are able to reflect on your past challenges and whether or not you overcame them.
Toys R Us has exploded and become one of the leading retailers that offers toddler, kids, and baby products throughout the world. The company stands out due to their large product selection and colorful store.
Toys R Us has 863 stores just in the United States and Puerto Rico and another 245 stores in 38 countries throughout the world.
The company is committed to providing a unique and fun experience to all children and adults who enter the store.
Employees working at Toys R Us are happy with the flexible scheduling the company offers. Many of the employees talk about how quick and thorough the training is. You learn a lot on the job and the management team is helpful and understanding.
Employees also say that it is easy to move up within the company and everyone always pulls their own weight so you are not doing double or triple the work.