Chase Careers & Jobs – Application, How to Apply, Requirements & Interview Tips
Last Updated: January 7th, 2020 by
With a Chase Bank career, you’ll be working at one of the four biggest banks of the United States of America.
Chase used to be known as Chase Manhattan Bank. This changed in the year 2000 when it merged with JP Morgan & Co. Now, customers across the country know it as just ‘Chase’.
Chase is a part of the JP Morgan Chase group. Its headquarters are located in New York City. Chase has over 5,000 branches all over the country with over 16,000 ATMs. It focuses exclusively on consumer and commercial banking.
This guide will show you everything you need to know to get a job at Chase Bank. Here, you’ll find out about possible jobs, salaries, and even interview questions you might get asked by a recruiter.
You’ll also learn how to submit a Chase application successfully.
At Chase Bank, you could work as a Teller, Personal Banker, Branch Manager and much more!
Chase Jobs & Careers
You can apply for jobs at Chase through their careers website.
This website also has a lot of useful information to help you, like their page on their work culture. Chase Bank offers a lot of different jobs like:
As a Teller at Chase, you’ll be working right on the frontlines of the business. Your top priority will be to make sure that customers’ banking needs are met efficiently. Keeping them happy will be the focus of your role.
In this entry-level role, you’ll usually help customers with tasks like deposits and withdrawals. You’ll also be promoting and explaining Chase’s products and services to clients. This way, you’ll help make customer’s lives easier by matching them with the right services.
Being good with customers is a must in this position. You’ll also be great in this role if you’re good at multitasking. This is because you’ll be interacting with customers while helping them with transactions.
As the name suggests, being a Personal Banker means you’ll work closely with customers on a more personal level. In this entry-level role, you’ll help customers figure out what they need to overcome their financial challenges. Then, you’ll guide them towards Chase products and services that they’ll find useful.
Being a Personal Banker also means that you’ll work closely with other specialists like loan officers. By doing this, you’ll make sure that your customers are being well taken care of.
This position is great for you if you love building relationships. Even though your focus is on keeping customers happy, that’ll only be possible by working closely with your teammates.
Customer Service Representative
As a Customer Service Representative, you’ll be the customer’s problem solver. For example, if a customer has a problem with their account, you’ll be the one to help them make it right again.
To do this job well, you’ll be working closely with your teammates from different departments. You’ll discuss with relevant teammates about the customer’s problem and the best way to sort it out.
You’ll be great in this position if you’re good at problem-solving. It’s also important that you can always keep your cool because you’ll be dealing with customers who are bringing their problems to you.
Being good at building relationships with your teammates will also go a long way.
Call Center Representative
As a Call Center Representative, you’ll be interacting with customers on the phone. Your day will be spent taking up to 150 phone calls depending on when you’re working. Customers might call you to ask questions or for help with a problem that they’re facing.
Part of this job will also involve talking to teammates from other departments. You’ll do this when collecting information or finding a solution for customers.
To be good at this job, you’ll need to be a quick-thinking problem solver. Your interactions with customers will happen through a phone call which means you’ll have to think quickly and work efficiently.
It’s also important to keep your cool at all times, especially with unhappy customers.
As a Loan Officer, you’ll see whether or not a customer qualifies for a loan according to Chase’s requirements. To do this, you might have to interview customers and assess them.
You’ll check their applications and make sure that everything is accurate.
As part of your job, you’ll make sure that all the paperwork is in order. This includes signatures and other supporting documentation that customers will submit with their application.
You’ll be great at this job if you have an eye for detail, especially when working with documentation. You’ll also go a long way if you appreciate rules and regulations, as loans are financial products that are highly regulated.
Chase also has Manager jobs that you might be interested in. For example, you could work as a Branch Manager or a Vice President.
As a Branch Manager, you’ll be leading an entire Chase Bank branch of your own. This means you’ll be responsible for making sure all the different teams work together to run the branch smoothly and generate profits for the bank.
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As a Vice President, you’ll be focusing more on ‘big-picture’, strategic kind of planning. You’ll focus on a specialized part of the bank’s business. Under your leadership, this part will pursue its targets following the overall Chase Bank strategy.
How Much Does Chase Pay (Hourly & Salary)?
At a minimum, you could make at least $12 an hour working as a teller at a Chase Bank branch, 7% below the national average for similar roles.
To get a better sense of how much you could make, here are a few other salaries at Chase:
- Customer Service Representative ($26,000 a year)
- Personal Banker ($36,000 a year)
- Mortgage Banker ($45,000 a year)
- Call Center Representative ($21 an hour)
- Loan Officer ($57,000 a year)
- Branch Manager ($50,000 a year)
- Vice President ($71,000 a year)
Through a job at Chase, you’ll get access to a wide range of benefits. These include health benefits like medical, dental, vision and wellness support plans.
Staff also have financial benefits like a 401(k) matching plan and even an employee stock purchase plan.
Best of all, there are other benefits to help you achieve a good work-life balance like flexible work arrangements, paid time off and more!
How Old Do You Have To Be To Work At Chase?
You have to be at least 18 years of age to work at Chase. This applies to any position you might apply for at Chase. At this age, you can apply for entry-level jobs like:
- Retail Customer Service Specialist
- Associate Banker
- Operations Associate
Does Chase Drug Test?
Yes, Chase does perform drug tests. Past applicants have shared that they were asked to do a urine test.
This might be done either at the office where you are interviewed. You might be sent to a third-party facility to do the drug test.
Whatever the case may be, it’s always safe to assume a drug test will happen.
Possible Chase Interview Questions & Tips
Here are a few questions a recruiter might ask you at an interview:
Why Do You Want To Work With Chase Bank?
This is a normal question that most recruiters will ask. The reason they ask you this is to understand your reasons for wanting to work at the bank. The recruiter wants to see if your reasons are a good fit for their work culture.
A good answer is one that matches your personal interests with the job you’re applying for.
For example, let’s assume you have a passion for banking and finance. You can tell them that working with a top bank like Chase would be a great learning experience that’ll help you live that passion!
Where Do You See Yourself in Five Years?
Recruiters ask you this question to see if you have a long-term goal for yourself. They want to know how the job you’re applying for fits into your future.
A good answer to this question is one that’s ambitious but realistic. For example, you could say that in the next five years, you can see yourself as the Manager of your department.
An answer like this would show that you have ambition and a desire to lead in the future.
Give an example of doing what’s right in the face of adversity.
Recruiters ask this question to see how you handle a tough situation. It doesn’t matter if its adversity in your personal or professional life, this question is more about your character.
A good answer is one that’s honest about a challenge you faced, but also shows that you were able to overcome it.
For example, maybe you failed an exam in the past and you were disappointed. Be honest with them about it, and tell them how you learned from that failure and turned it around!
Chase Hiring Process
Past applicants have shared that the hiring process at Chase is a positive one. They found it to be challenging, but not too difficult. On average, the whole hiring process should take about a week to complete.
The process usually starts with a screening phone call. After that, it involves an interview on-site that may include a problem-solving exercise or test of some kind.
No matter what job you’re applying for, it’s always a good idea to look your best. Be sure to dress in a formal or business casual outfit at a minimum.
Does Chase Do Background Checks?
Yes, Chase does background checks on its job applicants. Currently, it’s not clear as to how many years back that check might go.
What are the requirements to work at Chase Bank?
Jobs at Chase require at least a High School diploma or its equivalent.
Certain positions will need you to have experience in handling money.
It’s also important that you’re able to work according to the branch’s hours, which may include evenings and weekends.